Formal resolution procedure
This constitutes a formal grievance.
The first step of the formal resolution procedure is for the employee to request a formal resolution by putting their concerns in writing to their manager. If the concerns relate to their manager, they should raise the concerns with their manager’s manager.
This written request will form the basis of any subsequent meetings and any investigations.
It is essential that it clearly sets out the nature of the concerns. This includes:
- dates and times of relevant events
- names of anyone involved and any witnesses
- the actions taken to date
- to indicate the outcome the employee is seeking
If the request for resolution is unclear, we may ask the employee to clarify the issues before any meetings take place. Employees may complete the resolution request form (appendix one). They may also provide their own written correspondence via letter or email.
A manager who is impartial and of appropriate seniority will be identified as the resolution manager and will be given the written request for resolution.