Policy overview
This constitutes a grievance policy and procedure.
We believe that everyone should receive the same treatment and respect. There may be occasions where you have problems or concerns. This may be about:
- an employee's work
- working conditions
- relationships with colleagues
Employees may wish to talk to us to find a resolution. This policy and procedure provides a framework and outlines how they can do this in a safe and supportive environment.
We are committed to attempting to resolve issues. We encourage employees to bring concerns to their line manager.
We recognise that by working together managers, employees and trade union representatives can work towards resolving issues at an early stage. This removes the need for invoking formal procedures.
This is achievable by having:
- open and constructive working relationships
- a genuine desire by all to resolve issues
Not all attempts to resolve issues will be successful. In this case, employees may make a formal request for resolution. This step in the policy constitutes a formal grievance.
A formal request for resolution should cover:
- any steps the employee has taken to informally resolve the concerns where this has been possible
- the relevant facts
- names of the individuals involved
- the resolution the employee hopes to achieve
This policy can be used for issues and concerns regarding:
- the allocation of work
- working environment or conditions
- the opportunities for development
- the way the employee feels they have been treated
We expect employees to act as role models for the organisation. They should proactively challenge behaviour that may affect employee health and well-being.
As appropriate we will investigate issues of misconduct on the part of another employee. We will deal with this under the disciplinary procedure.
We do not consider the following issues under the resolution procedure:
- those that are the subject of collective negotiation or consultation with trade unions
If employees have concerns about the application of policies used to manage employees, we will deal with such concerns through the appropriate stage of the policy. For example, matters up to and including investigation and evidence gathering can include any concerns the individual has. Likewise, if a sanction has been issued, the appeal process must be used. This procedure applies to everyone.
