Employee resolution (grievance) policy and procedure

Mediation

Mediation can be considered at any stage of this procedure. This is dependent on the nature of the concerns.

We may recommend it as a means of finding a resolution.  

Mediation involves the appointment of a third-party mediator. They will discuss the issues raised by the grievance and seek to facilitate a resolution.

We will only use mediation where all parties involved in the case agree.  

If mediation fails, employees retain the right to proceed through the resolution procedure.