Communications
Communication is central to managing the 'people' aspects of business continuity during and after a disruptive event. Consistency and timing between internal and external communications are vital.
Communication with the workforce is a priority. It will remain so throughout any disruptive event and well into the recovery and restorative phases. We will consider and address the critical needs and concerns that our people will have. We recognise that these will vary depending on the event and its impact.
Communications will be:
- up to date
- frequent
- regular
Our communications lead is responsible for ensuring practical communication approaches throughout an event or incident.
We will establish robust systems for exchanging information internally, and externally with:
- the community
- clients
- suppliers
- local residents
- partners
- other stakeholders
To reach as many people as possible, we will use a wide range of tools, including:
- established communications platforms and methods
- social media and external media channels where relevant
The needs and expectations of other people affected by an event are likely to mirror those of the workforce. These may include:
- the facts about what has happened
- understanding of any threats to themselves
- practical information about what to do
- assurances about our response