Recovering from a disruptive event
As an incident develops, the focus moves from immediate actions around protecting people restoring services, such as:
- the recovery of processes
- the recovery of systems
- the recovery of assets
- the management of people issues
Effective two-way communication is vital to ensure that everyone understands:
- what we require from them
- how they will manage their work
- the process by which they can raise problems
Service managers should refer to the action cards within their business continuity plan. They must ensure that a damage impact assessment is carried out (form available in the business continuity plan) and disseminate as instructed.