People support strategies
We will support the wellbeing of our people through and after a disruptive event. We will respond to the psychological and physical needs.
Potential psychological and physical responses are highly individual. They are driven by:
- the nature of the event
- individual resilience levels
- personal circumstances
Measures to support individuals will be:
- flexible
- dependent on the requirements of individuals
- dependent impact of the event
Those involved in responding to the event may have additional support requirements to sustain performance in challenging conditions.
A return to business-as-usual operations after an incident does not mean that all workforce members have returned to normal physically or emotionally. We will continue to provide support mechanisms, including the employee support and counselling service.
We may also need to support those close to individuals affected by a disruptive event, including families and friends. We will:
- put in place appropriate liaison and control to ensure that information is accurate and consistent
- ensure information meets established protocols and data protection requirements
- communicate with families efficiently and sensitively
- provide timely, accurate information and appropriate support to families