Directory feedback
You said:
The directory is looking old, and not easy to find
We did:
The directory has had a full refresh, and also put on a new, easier to remember domain
You said:
How to do I create a page? What is a record? How do I advertise with you?
We did:
Some of the most common questions we receive are around how to use our system and how to advertise. We have created a support and guides page that currently holds a user-friendly guide with both task steps and screenshots.
You said:
I want to tell parents that I work during the holidays but I don't know where to put it.
We did:
We have updated the amount of information areas you can fill in, and have made sure you have to fill them in to continue.
You said:
'How do I use the FSD?' 'What is the best way for people to find my page?' 'How do I put down how much my services cost?' Frequently asked
We did:
Questions about the basic nature of the Family Services Directory are some of the most common queries that we receive. We offer both personalised emails and automated instruction emails with links for all of the most expected queries to do with using the Family Services Directory.
You said:
I couldn’t find what I was looking for because it was under a different name
We did:
We have updated and widened our keyword options for each section, and we regularly go back and look for any searches that commonly do not receive results when they are searched for, and then update them.
