School and college transport queries

Buses

How far will my child have to walk to the bus and how long will their journey be?

Although we aim to provide transport as close to the home address as possible, Primary aged students can be expected to make their own way up to 1 mile to a collection point, secondary is up to 2 miles and Post 16 is 3 miles. Please note that the suitability of the route is considered for statutory school age (up to age 16) but not for anyone in Further Education. If you believe the route to be over distance or unsuitable, please email TSG@lincolnshire.gov.uk and we will re-assess the provision.

We will aim to provide journeys of no more than 45 minutes each way for Primary aged students and 75 minutes for secondary age. These times are only a guidance and there will be occasions where these times are not met.

These times will also apply for SEN children, however as some are travelling further to their most suitable school the travel time will be increased.

My bus pass has expired how do I get a new one?

If the bus pass has expired midway through a year, it will be due to the contract being reviewed and a new pass will be posted to your home address prior to the start of the new term. If you have not had this pass then please email your child's TRA number to TSG@lincolnshire.gov.uk and we will re-issue the pass.

Alternatively you can use our Contact Educational Travel form to request.

Can my child swap onto another bus to be with their friends?

If we are already providing a service that meets the requirements as set out within our School and College Transport policy then we have no obligation to swap buses. No requests to move buses will be actioned in August or September as these are our busiest period. Swaps will however be granted if we have wrongly allocated your child.

We will aim to allocate siblings to the same vehicle, however this may not be possible due to loadings or it may have been missed due to the volume of applications. Should you wish to make a request please use our Contact Educational Travel form.