Policy overview
Exit questionnaires and interviews provide valuable feedback on how well we are performing as an employer. They help us identify where change is necessary to improve the employment experience with us.
This policy provides a framework to receive feedback from employees leaving the authority, or transferring to a new post with us.
Procedure
When an employee resigns or transfers to a different post with us, the line manager should ask them to:
- complete the online exit questionnaire
- attend an optional exit interview
The line manager should:
- complete the employee leaver form
- arrange to meet with the employee to discuss arrangements for them to leave
- if requested by the employee, arrange an exit interview
The employee can choose to complete the exit questionnaire before or during the interview.
An exit interview should cover:
- job content
- working environment
- staff care, development and support
- recommendations for change
- any grievance or dissatisfaction expressed by the employee
The exit questionnaire and any discussion notes are to:
- review the post
- act upon any expressed grievance or dissatisfaction speedily and appropriately
- consider any team or organisational issues that may impact upon the retention of staff
We will note any grievances or dissatisfaction and how they are resolved.
Completion of an exit questionnaire or attending an exit interview is voluntary.
