Records management
A communication that is a record of an activity or transaction, or which presents business value, such as that which supports decision-making, must be captured into council systems to support accountability and transparency.
You are responsible for deciding whether this applies to each communication using professional judgement and considering the context.
You should capture such information:
- by copying, forwarding, exporting or by screenshot onto a council system; or
- by recording its substance in a message, note or document on a council system
You must ensure that ‘disappearing message’ functions within some NCCCs do not undermine accountability and transparency.