The use of non-corporate communication channels

Policy overview

This policy sets out individual responsibilities when using non-corporate communication channels (NCCCs) for council business. 

It assists in reducing information risk while recognising the need for flexibility in exceptional circumstances.

A NCCC is a system that does not provide corporate access to the information held on it. 

Scope

The policy applies to council business conducted via:

  • WhatsApp
  • SMS
  • Signal

No other NCCCs, including private email, are authorised to communicate council business. 

Corporate use of social media platforms is not included within the scope of this policy.  These are managed under the social media policy and coordinated by our communications team.