Engagement policy

For the purposes of this policy 'community' refers to individuals, residents, groups or organisations (voluntary, public or private) of Lincolnshire.

There can be confusion around the difference between engagement and consultation:

• engagement is a concept that captures a range of methods of information sharing and dialogue with communities and service users. Consultation and other engagement activities sit within this broader engagement spectrum
• consultation is a more formal method within this spectrum, by which we ask people's views on a particular subject or proposal to directly inform a specific decision. It is usually time limited and is subject to law and guidance

Engagement

As an activity, 'engagement' is defined as ongoing, regular dialogue. It includes simple conversations but also collaborative approaches to working with our communities and partners. It is generally seen to offer great value in ensuring we make informed decisions, with stakeholders involved throughout the process.

Consultation

Consultation is just one element of engagement. Generally, we consult where we are legally or ethically obliged to do so, for example, when considering a service or policy. Good practice here also helps protect the reputation of the organisation.