Customer vision
Our customer vision statement is:
"We will deliver strong, joined up services, that are designed to ensure we are able to meet our customer’s current and future needs.”
We have set out our work to achieve this in three priorities:
Customer experience
We put our customers at the heart of what we do. We will ensure our employees are clear and fair when communicating with customers.
Voice of the customer
Ensuring a strong customer voice across the organisation. Working with customers to improve the way we do things.
Our future offer
Enable us to be in the best possible place to determine the right operating model from 2024 onwards.