Introduction
Our corporate plan sets out four priorities:
high aspirations
enabling everyone to enjoy life to the full
create thriving environments
provide good value council services
To deliver on these priorities everything we do for Lincolnshire must be focused around delivering services that empower customers and meets their needs.
This customer strategy will enhance the skills of our colleagues to ensure that they deliver a high quality customer experience. We want to increasingly enable customers to:
- operate independently
- interact with us at a time and in a manner that best meets their needs
Customer service, and this strategy aren’t just about transactions. They are also about how we share information to enable our communities to thrive, be sustainable and progressive. To deliver our corporate plan and this strategy we must ensure that we meet growing and evolving customer expectations whilst also keeping a careful eye on the bottom line.
The customer strategy sees us utilising principles of the digital strategy to enhance the ways that our services are accessed and delivered. Our customers increasingly want to access our services through digital channels. We will utilise modern technologies to ensure that this channel of choice is as effective and efficient as possible whilst ensuring that those who are unable to interact with us in this way receive the help and support that they need.