Adult social care complaints - Find a freedom of information request

Adult Social Care

1. How many complaints have you received from citizens who claim that they or someone that they know have received inadequate care from adult-social carers?

a. Please could you specify what types of complaints were made. For example, a citizen complains that their father has been adequately fed.

b. Please break these complaints down into the following categories;

• Gender of the citizen receiving care.
• Age of the citizen receiving care.
• Ethnicity of the citizen receiving care.

c. Please also provide and breakdown this information for the following years; 2020/2021, 2021/2022, 2022/2023. How many of these claims were investigated? How many of these claims were proven correct?

2. How many complaints have you received from citizens who claim that they or someone that they know have not received any care at all?

By this, I mean instances where adult-social carers have not shown up. For example, an adult-social carer may be expected to tend to a citizen three times a day, but there has been a report that they have only shown up once a day.

a. Please break these complaints down into the following categories;

• Gender of the citizen receiving care.
• Age of the citizen receiving care.
• Ethnicity of the citizen receiving care.

b. Please also provide and break this down into the following years; 2020/2021, 2021/2022, 2022/2023. How many of these claims were investigated? How many of these claims were proven correct?

3. How many complaints have you received from citizens who claim that an adult-social carer has stolen from them or someone that they know?

a. Please break these complaints down into the following categories;

• Gender of the citizen receiving care.
• Age of the citizen receiving care.
• Ethnicity of the citizen receiving care.

Please also break this down into the following years; 2020/2021, 2021/2022, 2022/2023.

b. How many of these were investigated? How many of these claims were reported to the police? How many of these claims were proven correct?

1.

a.

Inadequate Service

Lack of Communication

Delays in Service

Staff Conduct

b. Information not held

c.

2.

a. Information not held.

b.

3.

a. Information not held.

b.

As an extra, further complaints data can be found below:

2021/2022 - https://lincolnshire.moderngov.co.uk/documents/s50909/Appendix%20A%20-%20Corporate%20and%20Statutory%20Annual%20Complaints%20Report.pdf

2022/2023 - https://www.lincolnshire.gov.uk/downloads/file/6025/corporate-and-statutory-complaints-annual-report