School transport performance data for Cropley Coaches - Find a freedom of information request

1) May I please request the following school transport performance data for Cropley Coaches (Provider) who provide home to school transport to Lincolnshire County Council (LCC).

Academic Years: 2022-2023, 2023-2024, 2024-2025 year to date (YTD)

1) Provider Name(s) (Text)

b) Route (Text/No.)

c) Route description (Text)

d) Contracted Collection times AM/PM (contractually agreed) - please note any LCC agreed contractual amendments to this over time (Text)

e) No. of students travelling on that route/service (average per academic year) (No.)

f) Age distribution of students per route/service (Histogram by Year 7, 8, 9, 10, 11, 12+)

g) Contracted Key performance Indicators (KPIs) with Provider (Text, No's and percentages, penalty values, deviation allowances/tolerances)

h) Performance to KPIs (Monthly) - please detail (Text, No's and percentages)

i) Source of KPI data (text)

2) Late Incidences:

a) Number of late transport incidences for AM/PM services per month/Year (No.)

b) Source (online report, phone call, provider call etc.) (Text)

c) Reason(s) for lateness (Text)

d) Lateness duration from agreed collection time (no., Hours/Minutes)

e) Lateness deviation from contracted KPIs (%, No.)

3) No show Incidences:

a) Number of no show transport incidences for AM/PM services per month/Year (No.)

b) Source (online form, phone call, provider call etc.) (Text)

c) Reason(s) for no show (Text)

d) No show deviation from contracted KPIs (%, No.)

4) Where there are repeat incidences (>5 lateness, >1 No show)

a) please detail the mitigation activities

b) outcomes undertaken by LCC's contract manager to ensure improved performance with the provider.

Please see attached all historical timetables from 2022 onwards:

• 3708 – Timetable format updated in April 2024.
• 4793 – Jan 2024 – Addition of ‘Holbeach Washway Road/Woodhouse Lane’.
• 5144 – Amended, September 2023 PM route at Grammar moved later. Timetable format updated in April 2024.
• 5166 – Amended, April 2023 to accommodate school starting later. Timetable format updated in April 2024
• 5436 - Timetable format updated in April 2024. Sept 24, adjusted timings to accommodate Bicker twice on AM.
• 5897 -  February 2023, Weston Hills removed from timetable. From September 2024, no longer Cropleys Coaches
• 6151 – February 2023, Addition of Weston – Chequers Inn Bus Stop. Timetable format updated in April 2024.
• 6325 – New contract starting September 2024 with Cropley Coaches.
• 6879 - Timetable format updated in April 2024.
• 2152 – September 2022-December 2023, different Operator. 

1)
b) Please see attached.
c) Please see attached.
d) Please see attached.
e) Please see attached document FOI – 10459429 for response.
f) Please see attached document FOI – 10459429 for response.
 

Should you require the attachments mentioned above please contact customerinformationservice@lincolnshire.gov.uk with the below reference number and this can be provided.