Telephony/Voice Services Contracts - Find a freedom of information request

Request

All or some of the information provided previously has expired, I require an update on the questions below. Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP, Cloud)

1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.

2. Telephony/Voice Services Spend - Please can you provide me with the annual spend

3.Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

4.Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

5.Telephony/Voice Services - Type of Lines - Please can you split the type of lines and users per each supplier? PSTN, Analogue, SIP, ISDN, VOIP, Cloud

6.Telephony/Voice Services Number of Lines / Channels / SIP Trunks/ Cloud based users

Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN

Contract 2 - Incoming and Outgoing of call services.

1.Minutes/Landline Provider- Supplier's name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

2.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

3.Minutes Landline Monthly Spend- Monthly average spend on calls for eeach provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.

4. Minute's Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

5. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Contract 3 - The organisation's broadband provider.

1.Broadband Provider- Supplier's name if there is not information available, please can you provide further insight into why?

2.Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers

3.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

1. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?

2.WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers

3.Contract Description: Please can you provide me with a brief description for each contract

4. The number of sites: Please state the number of sites the WAN covers. Approx. will do.

5. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

6.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

7.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above

Decision

I can confirm that the information requested is held by Lincolnshire County Council. I have detailed below the information that is being released to you.

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP, Cloud)

1.The primary supplier is Charterhouse Voice and Data Limited. A small number of satellite sites are provisioned via Daisy Communications, Vodafone, BT, and Virgin. ISDN: BT, Virgin Media, Vodafone VOIP: GCI Network Solutions Limited(SIP), Charterhouse Voice and Data Limited DRaaS) ADSL: GCI Network Solutions Limited, Vodafone, Daisy Communications & BT SIP: Vodafone, GCI Network Solutions Limited Cloud: Charterhouse Voice and Data Limited

2. Charterhouse Voice and Data Limited: See below for the published contract details. GCI Network Solutions Limited: See below for the published contract details. Vodafone, Daisy Communications, BT, Virgin: The Council does not have a centralised telephony function. Therefore the individual contract values are held by the "owning" budget holder.

3. Charterhouse Voice and Data Limited: See below for the published contract details. GCI Network Solutions Limited:

See below for the published contract details. Vodafone, Daisy Communications, BT, Virgin: The Council does not have a centralised telephony function. Therefore the individual contract values are held by the "owning" budget holder.

4. Charterhouse Voice and Data Limited: See below for the published contract details. GCI Network Solutions Limited: See below for the published contract details. Vodafone, Daisy Communications, BT, Virgin: The Council does not have a centralised telephony function. Therefore the individual contract values are held by the "owning" budget holder.

5. PSTN, Analogue, SIP, ISDN, VOIP - ISDN: BT, Virgin Media & Vodafone, Daisy Communications VOIP: Charterhouse Voice and Data Limited ADSL: GCI Network Solutions Limited, Vodafone, Daisy Communications & BT SIP: GCI Network Solutions Limited Cloud: Charterhouse Voice and Data Limited 6. Charterhouse Voice and Data Limited 60 SIP Channels

• Charterhouse Voice and Data Limited 120 unique numbers

• ISDN: 23 (mixture of ISDN 30e, ISDN2e & Digital Subscriber lines) Analogue: 400 Analogue Lines (inc: PSTN, Multi-Aux-lines, Residential lines)

Contract 2 - Incoming and Outgoing of call services.

1. The primary supplier is Charterhouse Voice and Data Limited. A small number of satellite sites are provisioned via Daisy Communications, Vodafone, BT, and Virgin.

2. Charterhouse Voice and Data Limited:

See below for the published contract details. Vodafone, Daisy Communications, BT, Virgin: The Council does not have a centralised telephony function. Therefore the individual contract values are held by the "owning" budget holder.

3. Charterhouse Voice and Data Limited: See below for the published contract details. Vodafone, Daisy Communications, BT, Virgin: The Council does not have a centralised telephony function. Therefore the individual contract values are held by the "owning" budget holder.

4. Charterhouse Voice and Data Limited: See below for the published contract details. Vodafone, Daisy Communications, BT, Virgin: The Council does not have a centralised telephony function. Therefore the individual contract values are held by the "owning" budget holder.

5. Internal calling done via Teams, with 2500 DRaaS users for external calls

Contract 3 - The organisation's broadband provider.

1. The primary supplier is GCI Network Solutions Limited. A small number of satellite sites are provisioned via Daisy Communications and Vodafone.

2. GCI Network Solutions Limited: See below for the published contract details. Daisy Communications and Vodafone: The Council does not have a centralised telephony function. Therefore the individual contract values are held by the "owning" budget holder.

3. GCI Network Solutions Limited: See below for the published contract details. Daisy Communications and Vodafone: The Council does not have a centralised telephony function. Therefore the individual contract values are held by the "owning" budget holder

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

1. GCI Network Solutions Limited: See below for the published contract details.

2. GCI Network Solutions Limited: See below for the published contract details.

3. GCI Network Solutions Limited: See below for the published contract details.

4. 181

5. GCI Network Solutions Limited: See below for the published contract details.

6. GCI Network Solutions Limited: See below for the published contract details.

7. GCI Network Solutions Limited: See below for the published contract details.

Published Contracts Charterhouse Voice and Data Limited:

Contract information is published at https://procontract.duenorth.com/ContractsRegister/ViewContractDetails?contractId=3572de 79-384a-ed11-811a-005056b64545&p=527b4bbd-5c58-e511-80ef-000c29c9ba21 GCI Network Solutions Limited:

Contract information is published at https://procontract.duenorth.com/ContractsRegister/ViewContractDetails?contractId=438e3c 35-a3cd-eb11-810c-005056b64545&p=527b4bbd-5c58-e511-80ef-000c29c9ba21

Reference number
FOI 10189979
Date request received
30/07/24
Date of decision
28/08/24