Mobile Phones within Lincolnshire County Council - Find a freedom of information request

1. Mobile phones

a) Who is your current mobile phone provider?

b) How many mobile connections?

c) When is the contract up for renewal?

d) How long do you contract for (24 or 36 months)?

e) The email address of the primary contact for this contract?

2. SIP Trunking

a) Have you implemented SIP?

If yes, when does the contract expire?

b) Who is your SIP provider?

c) The email address of the primary contact for this contract?

3. Team Licences

a) Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences?

If not, is that something you are considering?

4. Telephony

a) What is your current telephony system?

b) How many users of the telephony system?

c) When is the contract up for renewal?

d) The email address of the primary contact for this contract?

5. Contact Centre

a) What contact centre solution is the council using?

b) How many agents does the contact centre employ?

c) How many agents are concurrently working?

d) What is the cost of the contract for the contact centre solution?

e) When is the contract for the contact centre ending?

f) How long do you usually contract for?

g) The name of the relevant contact?

I can confirm that the information requested is held by Lincolnshire County Council. I have detailed below the information that is being released to you.  

1.

a) Vodafone.

b) 6492 as of 23 July 2024.

c) This information is available on the Council's contract register at https://procontract.due-north.com/ContractsRegister/ViewContractDetails?contractId=b6aa223a-15d8-eb11-810c-005056b64545&p=527b4bbd-5c58-e511-80ef-000c29c9ba21

d) Please refer to Question 1c.

e) Please refer to Question 1c.

2.

a) Yes.This information is available on the Council's contract register at https://procontract.due-north.com/ContractsRegister/ViewContractDetails?contractId=3572de79-384a-ed11-811a-005056b64545&p=527b4bbd-5c58-e511-80ef-000c29c9ba21

b) Please refer to Question 2a.

c) Please refer to Question 2a

3.

a) E5. Yes, it is voice enabled.

4.

a) Anywhere 365 Cloud Telephony

b) 2800

c) This information is available on the Council's contract register at https://procontract.due-north.com/ContractsRegister/ViewContractDetails?contractId=3572de79-384a-ed11-811a-005056b64545&p=527b4bbd-5c58-e511-80ef-000c29c9ba21

d) Please refer to Question 4c.

5.

a) The Council operates Anywhere365 as its Contact Centre Telephony & Contact Solution

b) The Council does not employ any Contact Centre agents in its main Contact Centre, the Customer Service Centre. This is externally commissioned to Serco.

c) The Council does not hold this information

d) There is not a discrete cost for the Council Contact Centre Telephony & Contact Solution. It is part of a Council-wide set of contracts which include elements of telephony and systems in the Customer Service Centre

e) The contract for the Customer Services Centre with Serco ends on 31 March 2029 with the option for extension.

f) Lincolnshire County Council procures contracts of varying lengths depending on the relevant service's requirements.

g) Daniel Taylor – Customer Service Centre Client Lead