- Request
-
1. I request you provide a full breakdown of time spent by the council, and all staff costs relating to this complaint (to date). request you provide a full breakdown of time spent by the council, and all staff costs relating to this complaint (to date).
2. Please provide details of all operating costs for the complaints dept (last previous three financial years), staff numbers and salaries of senior members, as well as, number of complaints received (SEND), number upheld and numbers not upheld (last previous three years) - Decision
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1. Information not held.
2. The Customer Relations team do not deal solely with complaints they also handle enquiries, Ofsted complaints, contacts from elected members etc.
Customer Relations Advisors 5FTE – Salary range £25119 - £27803
Senior Complaints Officer 1FTE - Salary range £30296 - £33024
Complaints Manager 1FTE - Salary range £49498 - £56769
Number of SEND Complaints last three years:
Total received
Upheld/Partially Upheld
Not Upheld
21/22
72
34
38
22/23
95
41
54
23/24
106
65
41
- Reference number
- 10029705
- Date request received
- 8 July 2024
- Date of decision
- 1 August 2024