Emergency Duty Team Manager Support (out of hours management support) - Find a freedom of information request

Emergency Duty Team Manager Support (out of hours management support)

All councils have an emergency duty team. I am writing specifically about adult social care emergency duty team and the management escalation for that team. So social workers will try to resolve issues as they emerge but sometimes will require advice or approval for an extended package of care from a duty manager. This relates to those managers and who performs those roles.

I found this in a quick Google search: Urgent concerns outside of normal office hours, should be reported to the Emergency Duty Team using the telephone number; 01522 782333

1. Please forward your emergency duty team (aka out of hours team) policy

If not contained within a policy, what grades of managers do the EDT have to contact out of hours?

2. What order of contact e.g. 1 - service managers, 2 - head of service, 3 - assistant director etc?

3. What training do managers receive before undertaking this role out of hours?

4. Are the managers supplied with an on-call guide?

5. What types of managers are on this rota e.g. operational staff such as service managers for social worker teams, commissioners etc?

6. Are the EDT managers qualified social workers?

7. What payment is received for out of hours manager duties?

8. Is there an additional payment for once the managers are called for advice?

9. Do any of the on-call managers have any on-duty responsibilities as part of this rota e.g. regular system calls etc or other responsibilities known in advance of the duty?

10. What period of time is spent as a manager on the EDT/out of hours rota?

11. How often are managers on this rota?

12. What times does the EDT/out of hours system operate? 

1. The out of hours policy is currently being re-written and is in draft form. Managers are given guidance as to the parameters of the role, hours of contact and escalation process, including how and when required to escalate issues or concern to higher managers.

There is an out of hours manager’s rota which includes team managers responsible for out of hours provision, (grade 12) and Area Managers (Grade 13) from across Adult social care.

2.

1. Service Managers/Area managers (on-call rota)

2. Head of Service (on-call tactical rota)

3. Assistant Director/Director (on-call strategic rota)

3. Lincolnshire County Council (LCC) induction and mandatory training.

4. On call Rota Managers are provided with the Policy/Guidance which outlines responsibilities and escalation protocol. This is currently being re-written, as it is draft form and awaiting amendments to be ratified, this has not been included.

5. Operational and Team managers – from across all adult social care disciplines.

6. The on-call manager rota is populated by managers who hold professional qualifications in either Social Work, Nursing or Occupational Therapy.

7. A flat rate standby payment of £32.81 i.e per day/night is paid per shift.

8. None.

9. None – called as required by out of hours staff.

10. One week – Monday 17.15 to the following Monday at 08.45.

11. Five to six times per year – one week per rotation.

12. Monday at 17.15 if a working day and 08.45 if a statutory holiday. The on-call week ends on the following Monday at 08.45. On-call hours are from 17.15* to 08.45 on normal working days and from 17.15* on the last working day, until 08.45 on the next working day, or next Monday (whichever is soonest), for weekends and statutory holidays.   *1645 on a Friday