Complaints within Adult Care Team in the last 12 months. - Find a freedom of information request

1a. How many complaints have been made for the last twelve months against staff within the adult care team that process care home fees.

1b. Please supply the reason for the complaint.

1c. Please supply the outcome of the complaint.

1d. Please supply how the complaint was resolved

1a. One complaint has been received for the last twelve months.

1b. The reason for the complaint was due to staff rudeness.

1c. The outcome of the complaint was that it was partly upheld.

1d. The complaint was resolved by providing a full apology and implementing corrective actions by reminding staff of the importance of polite communications at all times.