Complaints policy for complaints regarding conditions of care homes - Find a freedom of information request

1. I request a copy of your policy for submitting complaints regarding conditions within care homes which are approved by Lincolnshire County council Adult Safeguarding Team.

In particular I want to know if it is council policy to only accept complaints that are made verbally. Also the policy for submitting a complaint regarding safeguarding where a complaint has limited verbal communication skills

1. This information is publicly available here: https://www.lincolnshire.gov.uk/council-councillors/complaints-policy

This details the various ways Lincolnshire County Council (LCC) accept complaints; telephone, email, face to face and online form.

Please note that conditions of a home are considered safeguarding concerns and if the individual remains dissatisfied with the outcome of a safeguarding enquiry they can raise a complaint or contact the Care Quality Commission (CQC).