Freedom of Information, subject access requests and complaints received - Find a freedom of information request

Please can you provide me with the following information: 1) Number of Freedom of Information (FOI) requests received in the 2022/2023 Financial Year.

2) Number of Subject Access Requests (SAR) in the 2022/2023 Financial Year.

3) Number of Complaints received in the 2022/2023 financial year.

4) What system is used to handle FOI requests?

5) What system is used to handle SAR’s?

6) What system is used to handle Complaints?

7) Percentage of FOI requests responded to on time in 2022/2023 financial year?

8) Percentage of SAR’s responded to on time in 2022/2023 financial year?

9) Percentage of Complaints responded to on time in 2022/2023 financial year?

1. Total of FOI requests = 1,252 (01/04/2022 - 31/03/2023)

2. Total of SAR requests = 398 (01/04/2022 - 31/03/2023)

3. 1,575.

4. Civica Case Management System.

5. Civica Case Management System.

6. Civica Case Management System.

7. 91%

8. 90%

9. 91%