Outsourcing of Direct Payments Support Services, Managed Accounts/Payroll Services and/or Carers Hub Services - Find a freedom of information request

Please answer questions in relation to adults and childrens services:

1) Does the Council currently outsource Direct Payments Support Services, Managed Accounts/Payroll Services and/ or Carers Hub Services?

2) If so, what is/are the current total contract value(s)

3) And annual contract value?

4) How long is the current contract?

5) What was its start date?

6) When does it end?

7) Has the contract been extended, or do you intend to extend?

8) If so, for how long?

9) Who is/are the current provider(s)?

10) Will you be including Children and Young People in the above contracts or tendering separate services?

11) What commissioning model do you currently use - Framework?/Block?

12) What commissioning model are you considering for future contracts, e.g., Framework/Block?

13) If these services are not currently outsourced, are there plans to do so? If so, when are they likely to be commissioned and will there be a consultation process?

14) How many Service Users are currently registered under each contract for each service?

1. Yes. The Council has contracts for services including Direct Payment Support Services; Prepaid Accounts and Associated Services; and the Carers Support Service.

2. This information is publicly available on the Contracts Register, which can be accessed at https://procontract.due-north.com. You will need to register to access the site, but this is free to complete.

3. This information is publicly available on the Contracts Register, which can be accessed at https://procontract.due-north.com. You will need to register to access the site, but this is free to complete.

4. This information is publicly available on the Contracts Register, which can be accessed at https://procontract.due-north.com. You will need to register to access the site, but this is free to complete.

5. This information is publicly available on the Contracts Register, which can be accessed at https://procontract.due-north.com. You will need to register to access the site, but this is free to complete.

6. This information is publicly available on the Contracts Register, which can be accessed at https://procontract.due-north.com. You will need to register to access the site, but this is free to complete.

7. This information is publicly available on the Contracts Register, which can be accessed at https://procontract.due-north.com. You will need to register to access the site, but this is free to complete.

8. This information is publicly available on the Contracts Register, which can be accessed at https://procontract.due-north.com. You will need to register to access the site, but this is free to complete.

9. This information is publicly available on the Contracts Register, which can be accessed at https://procontract.due-north.com. You will need to register to access the site, but this is free to complete.

10. The Direct Payment Support Service includes children and young people. The Carers Support Service will also support young adult carers. 

11. This information is publicly available on the Contracts Register, which can be accessed at https://procontract.due-north.com. You will need to register to access the site, but this is free to complete.

12. No decision has been made of the future commissioning models to be used.

13. Not applicable.

14. The latest available figures for service user numbers is:

• Prepaid Cards - 1,580
• Direct Payment Support Service – 2,027
• Carers Support Service – given the universal nature of some of the support available through this commissioned service, the Council cannot identify the total number of unique service users supported.