The software contracts that the organisation uses - Find a freedom of information request

Regarding the software contracts that the organisation uses, for the following fields.

Enterprise Resource Planning Software Solution (ERP):

Primary Customer Relationship Management Solution (CRM):

For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this nature.

Primary Human Resources (HR) and Payroll Software Solution:

For example, iTrent, ResourceLink, HealthRoster; software of this nature.

The organisation's primary corporate Finance Software Solution:

For example, Agresso, Integra, Sapphire Systems; software of this nature.

1. Name of Supplier: Can you please provide me with the software provider for each contract?

2. The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.

3. Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.

Please also list the software modules included in these contracts.

4. Number of Users/Licenses: What is the total number of user/licenses for this contract?

5. Annual Spend: What is the annual average spend for each contract?

6. Contract Duration: What is the duration of the contract please include any available extensions within the contract.

7. Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

8. Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

9. Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.

10. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

I can confirm that the information requested is held by Lincolnshire County Council. I have detailed below the information that is being released to you.

Please see response below this is the same for ERP, LFR,HR& Payroll and Finance – it is the same contract and cannot be split out:

1. Name of Supplier: Unit4

2. The brand of the software: Business World

3. Description of the contract: LCC Framework Agreement

4. Number of Users/Licenses: Not limited

5. Annual Spend: Support & Maintenance for current year is 379,738.35

6. Contract Duration: 25 years

7. Contract Start Date: 21st March 2014

8. Contract Expiry: 20th March 2039

9. Contract Review Date: N/A

10. Contact Details: Louisa Harvey, Head of Corporate Systems

Primary Customer Relationship Management Solution (CRM):

1. Name of Supplier: Verint

2. The brand of the software: Case Management Professional

3. Lincolnshire County Council does not hold this information. Verint is contracted by Serco who operate the Council's main Customer Service Centre. The Council does not pay for Case Management Professional as a direct standalone cost.

4. Lincolnshire County Council does not hold this information

5. Lincolnshire County Council does not hold this information. Verint is contracted by Serco who operate the Council's main Customer Service Centre. The Council does not pay for Case Management Professional as a direct standalone cost.

6. Lincolnshire County Council does not hold this information.

7-10. Lincolnshire County Council does not hold this information.