Customer Relationship Management (CRM) and Content Management System (CMS) platforms - Find a freedom of information request

Information regarding the Customer Relationship Management (CRM) and Content Management System (CMS) platforms used by your council.


1. CRM Platform Information:

a. What CRM platform does your council currently use?

b. When is the contract end date for the CRM platform?

c. When was the CRM contract last re-tendered?

d. Could you please provide the contract value for the CRM platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.) e. Is there an intent to release a tender for CRM platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details.


2. CMS Platform Information:

a. What CMS platform does your council currently use?

b. When is the contract end date for the CMS platform?

c. When was the CMS contract last re-tendered?

d. Could you please provide the contract value for the CMS platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.) e. Is there an intent to release a tender for CMS platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details.

1.

The Council doesn't have a single CRM application for use across its customer functions. If this refers to the CRM used by the Council's main contact centre (CSC) then the CSC accesses Verint Customer Management Professional which is provided by Serco as part of our wider Customer Support Services Contract with Serco.

2.

Opentext.

07/06/2024.

June 2023.

No, where necessary the contents of Opentext are being migrated to SharePoint.