Average telephony wait time and target wait time - Find a freedom of information request

1. Average telephony wait time + target wait time.

2. Percentage of enquiries into the council that are automated + target (if applicable).

3. Average customer satisfaction score + target score.

I can confirm that the information requested is held by Lincolnshire County Council. I have detailed below the information that is being released to you.

1. The average wait to answer time for all incoming call queues into Lincolnshire County Council's Customer Service Centre for financial year 2022/23 was 46 seconds. There is no target.

2. This information is not held. There is no target.

3. The average monthly customer experience score for Lincolnshire County Council's Customer Service Centre for financial year 2023/24 was 97.94%.

The target is 90%