Online payment service - Find a freedom of information request

Please could you advice me of:

1. What system do you use to take online payments from service users, and who supplies it?

2. When did you start using this system?

3. When does the contract end for this system?

4. What is the annual cost of the system?

5. Where is the system hosted? Please specify if it is hosted by the council in its own data centre, hosted by the council in its own cloud environment (such as AWS or Azure), hosted by the supplier as a discrete instance, or hosted by the supplier as a true software as a service

6. How does the system integrate with the other elements of your online service delivery platform?

 

I can confirm that the information requested is held by Lincolnshire County Council. I have detailed below the information that is being released to you.

LCC use the Pay360 Service from The Access Group (formerly Capita) the current version has been operational since July 2023. A web payments service, Stripe has been operational since March 2023 and is integrated with our ERP platform.

These services are both SaaS products.

Details of contracts are published on the Council’s Contract Register.

Please see https://procontract.duenorth.com/ContractsRegister/ViewContractDetails?contractId=db0aeee8-0934-ed11-8119- 005056b64545&p=527b4bbd-5c58-e511-80ef-000c29c9ba21

As such, this information is exempt from disclosure in accordance with the exemption set out at Section 21 of the Freedom of Information Act 2000 which provides that a public authority need not comply with a request for disclosure under the Act where that information is reasonably accessible by other means.