- Request
-
Can I request answers to the following questions, please complete the table below where possible. This is for public interest research to identify trends over time.
Please list the
1) last two ITSM solutions utilised within your organisation since 2010 (not including the currently utilised solution)?
Examples include ServiceNow, BMC, Ivanti, Marval, HPOV, Hornbill, Freshservice etcIf the currently utilised solution has been in situ for this time, please state that.
2) Between what years were these in usage?
3) What were the principal drivers behind the decision to change?
Solution name
Years in use - from
Years in use - to
Principal drivers for change
- Decision
-
Remedy on Demand and ServiceNow were/are used by Serco, our outsourced IT service provider. FreshService is used by LCC for internal purposes.
Solution name
Years in use - from
Years in use - to
Principal drivers for change
Remedy on Demand
Start of Serco contract
2019
ServiceNow
2019
To date
Change in preferred solution of our outsourced IT services provider
FreshService
2019
To date
Insourcing of services previously provided by Serco.
- Reference number
- 7506605
- Date request received
- 31 July 2023
- Date of decision
- 18 August 2023