Fire and Rescue complaints - Find a freedom of information request

For each of the financial years 2017-18, 2018-19, 2019-20, 2020-21, 2021-22 and 2022-23 to date:

1. How many complaints have your Fire and Rescue Service received?

2. Please can this be broken down by who has made the complaint, including by members of the public and by members of your staff.

3. Please can this be broken down by who/what the complaint has been made against, including against members of your staff.

4. Please can this be broken down by the type of complaint, including sexual harassment/assault.

5. Please can you outline the outcome of the complaint, including whether there was an investigation, whether misconduct by your staff was found, and whether a member of your staff was dismissed.

1.

Complaints raised by members of public – 20.

Total staff grievances/complaints raised by members of staff – 19.

2.

Complaints from members of public:

Staff grievances/complaints raised by members of staff:

• 2017-2018 - NA

• 2018-2019 - NA

• 2019-2020- NA

• 2020-2021- 4

• 2021-2022 – 10

• 2022-2023 - 5

3.

Complaints made by members of public:

• Total complaints; 20
• Staff Conduct and Attitude – 7
• Lack of Communication – 3
• Policy/Procedures not followed – 4
• Data Breach – 1
• Incorrect Information or Advice Given – 5

Complaints made by members of staff:

Not applicable.

4.

Complaints made by members of public:

None.

Staff grievances/ complaints made by members of staff:

• Bullying and harassment - 3
• Organisational change - 3
• Terms and conditions of employment - 10
• Equal opportunities - 2
• Work relations - 1

5. All complaints above were investigated via the Local Authority’s public complaints process.

In relation to the complaints investigated I can confirm the following outcomes;

Complaints made by members of public:

 Staff grievances/ complaints made by members of staff:

• Not upheld- 5
• Partially upheld- 13
• Fully upheld - 1