- Request
-
1. How many complaints have you received in the last four years (2020,2021,2022,2023 so far) about mis described food or missing information, such as health claims, ingredients, weights, descriptions and allergens? Please break this down by what issue was flagged ie allergens/ health claims etc.
Please provide this information in calendar year and state which date you go up to in 2023.
2. How many of these claims were linked to products marked as vegan?
3. How many of these complaints were related to someone having an allergic reaction? - Decision
-
1.
Complaint Type
2020
2021
2022
2023*
TOTALS
Total Complaints - Misdescribed Food or Missing Information
36
52
65
22
175
Of those above, the number that mention:
Health claims
0
0
0
0
0
Weights /Short Measure
2
7
7
1
17
Allergens
6
9
26
9
50
Food Labelling (excludes best before and out of date related complaints)
20
28
29
11
88
Food Composition
4
4
2
0
10
Food Fraud
4
2
0
1
7
Food – Meat Species
0
2
1
0
3
2.
Complaint Type
2020
2021
2022
2023*
Products Marked Vegan
0
3
3
2
3.
Complaint Type
2020
2021
2022
2023*
Allergic Reaction Occurred
2
2
3
2
* 2023 data up to and including 28/07/2023
- Reference number
- 7357409
- Date request received
- 12 July 2023
- Date of decision
- 2 August 2023