Careline/Warden Call service - Find a freedom of information request

1. Does your Council provide a Careline/Warden Call service to residents?

Yes / No

If your answer is No, then please return FOI but disregard questions 2-10

2. How many connections (approximately) do you have?

Please detail…

Dispersed

Hardwired (independent living)

Hardwired (extra care)

3. Do you use an external provider for Careline monitoring? If so, can you please detail: -

* Name of monitoring centre/ provider with contract start/end date

* Not applicable as council run (disregard questions 5-9 and answer questions 4 & 10 only)

4. Do you have any intention to outsource your Careline monitoring in the next 3 years?

5. What is the annual value of your monitoring contract?

6. What is the 'per connection' charge of your monitoring contract (per week/month/annual as preferred)?

7. Are happy with the performance of your careline monitoring provider?

Yes / No

8. What tender framework/ portal does the council use for the procurement of careline monitoring?

9. For your future monitoring services tender, will you include equipment maintenance/upgrades or keep separate?

Separate

Combined

10. Who is the main person(s)/ decision maker (s) or team - who would be responsible for your Telecare monitoring centre - name/title/direct dial number/email?

I can confirm that the information requested is held by Lincolnshire County Council. I have detailed below the information that is being released to you.

1. Yes – Careline only

2. Dispersed 3100

Hardwired (independent living) - 0

Hardwired (extra care) - 0

3. Appello and Taking Care

4. No

5. £600,000

6. £3.32 per week

7. Yes

8. https://procontract.due-north.com

9. Include – Combined

10. telecare@lincoln.nrs-uk.net