Postal Services at Lincolnshire County Council - Find a freedom of information request

1. How many Council Tax dwellings total is your Council(s) responsible for? E.g. The total number of homes which fall under your council area?

2. What is the total amount you spend on postage a year? E.g. This includes Post and Hybrid Mail.

3. Which postal supplier do you use for sending physical post?

4. Do you use franking machines or PPI envelopes in your post room?

5. If you use franking machines, who is the manufacturer of your franking machines?

6. Do you currently use Hybrid mail to send letters?

a. If yes, what percentage of your total postal volumes (question 1) are sent via hybrid mail?

b. What is the name of your hybrid mail supplier?

c. What framework did you use to procure hybrid mail?

d. When was the contract signed?

e. What is the duration (Term) of the contract?

7. Do you currently use a Web Portal or App for some or all of your resident communications?

a. If Yes, Who is the supplier of your web portal or App technology?

b. When did you first implement your web portal or App technology?

c. How many residents have registered to use your web portal or App?

d. How many letters a year are currently being sent via your web portal or App?

8. Do you currently use Email to communicate with your residents? E.g, this includes sending bills, invoices, tax updates.

a. If yes, Who supplies your email service?

b. How many emails do you send to residents a year?

c. What is the cost of each email communication?

9. Do you currently use SMS to communicate with your residents? E.g, this includes sending bills, invoices, tax updates.

a. If yes, who supplies your SMS service?

b. How many SMS do you send to residents a year?

c. What is the cost of each SMS communication?

10. Who has responsibility for digital transformation in your organisation? a. Name. b. Email Address.

11. Who is responsible for your post room (i.e. who is your post room manager)?

a. Name.

b. Email Address.

12. Who is the Director of IT in your organisation?

a. Name.

b. Email Address.

13. Who is the procurement manager responsible for print and post solutions in your organisation?

a. Name.

b. Email Address.

I can confirm that some of the information requested is held by Lincolnshire County Council. I have detailed below the information that is being released to you.

1. This information is not held by Lincolnshire County Council. This information may be held by District Councils, so you are advised to contact them.

Their contact details are below:

foi@boston.gov.uk

customerservices@e-lindsey.gov.uk

foi@n-kesteven.gov.uk

info@sholland.gov.uk

foi@southkesteven.gov.uk

customer.services@west-lindsey.gov.uk

legal@lincoln.gov.uk

2. £165,718.44 for the Lincoln Campus through Royal Mail post.

3. Royal Mail.

4. Mix, Franking Machines in multiple offices and some PPI envelopes.

5. Quadient and FP Mailing.

6. No.

a. None.

b. Not applicable.

c. Not applicable.

d. Not applicable.

e. Not applicable.

7. Not applicable.

8. Yes.

a. Internal.

b. Under Section 12(2) of the Freedom of Information 2000, the Council is not obliged to comply with a request for information if we estimate that the cost of complying with the request, including determining whether the information is held, would exceed the appropriate limit. 

c. Not applicable.

9. Lincolnshire County Council’s Customer Service Contact Centre does not currently use a text message service, though there is the potential of doing so. They currently use Avaya Contact Centre.

10. a. Digital Transformation is jointly managed by Andrew McLean, Lee Sirdifield & John Wickens.

b. andrew.mclean@lincolnshire.gov.uk lee.sirdifield@lincolnshire.gov.uk john.wickens@lincolnshire.gov.uk

11. a. Rebecca Stevenson.

b. Rebecca.Stevenson@lincolnshire.gov.uk

12. a. John Wickens.

b. John.Wickens@lincolnshire.gov.uk

13. There is no specified category manager in the procurement team for print & post projects