Software Systems or Hardware that are currently used by the Council - Find a freedom of information request

1. What Software Systems or Hardware are currently used by the Council (please identify each system if more than one is used) for:

- Contact Centres?

- Telephony?

- Privileged Access Management?

2. When do the contracts expire for each software system?

3. Do you have any planned changes or upgrades of the software currently used? If so, when?

4. How many agents do you have on your contact centre and how many users on your telephony solution?

5. If you do not have a system how are the programmes and projects managed currently?

6. Who is the person responsible for the identified Software Systems? Please provide full name, title and contact information if possible.

I can confirm that the information requested is held by Lincolnshire County Council. I have detailed below the information that is being released to you.

1. - Contact Centres -Vodafone / Avaya AACC CM8 

-Telephony -Vodafone / Avaya 

- Privileged Access Management - Defender ATP

2. Vodafone / Avaya AACC CM8- 31.08.23

    Vodafone / Avaya - 31.08.23

    Defender ATP - 30.06.23

3. Recent Procurement selected Anywhere365 which is in initial phases of deployment

4. Contact Centre – 385

    Telephony Solution – 5353

5. Programmes and projects are currently managed by individual service areas

6. John Wickens, Assistant Director IMT & Enterprise