The telephone maintenance contract: - Find a freedom of information request

I would like to request information under the Freedom of Information Act. The information that I require relates to a specific telephone maintenance contract. The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract:

Please can you send me the following contract information with regards to the organisation's telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support if all the information is still the same besides the contracts dates please send just the new contract dates. It would be much appreciated.

1. Contract Type: Maintenance, Managed, shared (If so, please state orgs)

2. Existing Supplier: If there is more than one supplier, please split each contract up individually.

3. Annual Average Spend: The annual average spends for this contract and please provide the average spend over the past 3 years for each provider

4. Hardware Brand: The primary hardware brand of the organisation's telephone system.

5. Number of telephone users:

6. Contract Duration: please include any extension periods.

7. Contract Expiry Date: Please provide me with the day/month/year.

8. Contract Review Date: Please provide me with the day/month/year.

9. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager. I just require the application that the Council uses. If the Council uses application that are not stated as an example in the request please provide in the response.

10. Telephone System Type: PBX, VOIP, Lync etc.

11. Contract Description: Please provide me with a brief description of the overall service provided under this contract.

12. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.

13. Contact Detail: Of the person from within the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address. 

I can confirm that the information requested is held by Lincolnshire County Council. I have detailed below the information that is being released to you.

1. VOIP Maintenance Vodafone.

2. Vodafone.

3. Approximately £350k per annum.

4. Avaya.

5. 5314.

6. 12 months.

7. 31 August 2022.

8. On-going.

9. Applications that run on the actual PBX or VOIP system. ACM, AACC, OneX, AVP, Modular Messaging, Meeting exchange, ACCCM, System/ session managers TMS, Proteus, ACR, WFO/KMS, Vodafone bespoke Apps for back office transfer, and call backs.

10. VOIP.

11. Support & maintenance of VOIP system including licensing.

12. This information is no longer available.

13. Assistant Director IMT & Enterprise Architecture.

14. N/a

15. Under review.

16. N/a