Telephony/Voice Services Providers - Find a freedom of information request

I would like to submit a new FOI request. All or some of the information provided previously has expired, I require an update on the questions below.

See my request below:

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)

1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract. 2.Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

3.Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

4.Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP

5.Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN Contract 2 - Incoming and Outgoing of call services.

6.Minutes/Landline Provider- Supplier's name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.

9.Minute's Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable. Contract 3 - The organisation's broadband provider.

11.Broadband Provider- Supplier's name if there is not information available, please can you provide further insight into why?

12.Broadband Renewal Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable. Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?

15.WAN Contract Renewal Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

16.Contract Description: Please can you provide me with a brief description for each contract

17.The number of sites: Please state the number of sites the WAN covers. Approx. will do.

18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above. 

I can confirm that the information requested is held by Lincolnshire County Council. I have detailed below the information that is being released to you.

1. - ISDN: BT, Virgin Media, Vodafone / VOIP: KCOM (SIP), (Vodafone with Avaya VOIP)/ ADSL: KCOM, VODAFONE, DAISY & BT/ SIP: Vodafone, KCOM

2. Vodafone - Serco - 31.03.24/ BT - Rolling contract / KCOM - 15th June

3. BT – Rolling contract/ KCOM - Normally 1 to 2 years rolling contracts across Fixed Line Suppliers e.g. BT, Virgin media Daisy & Vodafone etc.

4. PSTN, Analogue, SIP, ISDN, VOIP - ISDN: BT, Virgin Media & Vodafone, Daisy / VOIP: Vodafone (Avaya) / ADSL: KCOM, VODAFONE, DAISY & BT / SIP: Vodafone (Session Boarder Controller Only), KCOM 60 Channels Only

5. KCom 60 SIP Channels Vodafone • VOIP: 5939 Extensions (Taken from Avaya site Administrator) • ISDN: 23 (mixture of ISDN 30e, ISDN2e & Digital Subscriber lines) Analogue: 400 Analogue Lines (inc: PSTN, Multi-Aux-lines, Residential lines)

6. BT, Virgin media (LCC are in the process of novating lines over to Vodafone), Daisy & Vodafone etc.

7. There various end dates depending on when these contracts started and that many sites or departments ordered their own lines.

8. - Average £3,700 per month for Vodafone lines, Daisy - £4,369 per month/ BT - £8973 per month.

9. - Daisy – 2012/ BT - Normally a minimum of a 12-month rolling contract per line.

10. Currently around 5,661 VOIP extensions in use across LCC WAN network.

11. Nasstar

12. 01st Nov 2022

13. £1.9m

14. Nasstar

15.31st of October 2022

16. - Provide a PSN network around the county covering majority of corporate sites (including some Libraries and Children Centres) and county council schools with corporate and Internet services via Nasstar infrastructure

17. 500

18. £2,012,425

19. Formal tender process

20. Assistant Director of IMT & Enterprise