Technology Enabled Care Service - Find a freedom of information request

This is an information request under the Freedom of Information Act 2000. I would be grateful if you would supply the following information about the council's Technology Enabled Care Service (to include Telecare and Community Alarm Services):

1. Do you offer a Telecare/Assistive Technology/Technology Enabled Care to your residents?

2. If so, what is its name and who provides the current Service?

3. If not, how is this provided in your area?

4. If provided, please indicate which elements of the following are provided.

a. Equipment

b. Assessments

c. Installation

d. Monitoring

e. Mobile Response

5. Please indicate of these elements, which ones are provided either In-House or whether they are Outsourced.

6. If they are provided In-House, please indicate which Council Function has responsibility for the elements of the service.

7. If they are provided through outsourcing, please indicate which provider companies supply the different elements.

8. If the services are In-House, are there any plans to review existing arrangements and if so when is this likely to take place?

9. How many registered users do you have for these services?

10. If you provide a mobile response service, can you please indicate on average, per annum, how many people receive this service and how many call outs there are?

11. Do you charge for any element of the service - if so which elements? And can you please provide your charges.

12. Have you made the transfer from analogue to digital in your services? And if not, what are the plans for doing this by 2025?

13. Do you have a lead for TECS in the council and if so, could you provide a contact email for the individual please?

14. Do you have a lead commissioner in the council for these services and if so, could you provide a contact email for the individual please?

15. Is your council reviewing telecare services/assistive technology at the moment? If so, what is the contact name of the person who is leading this review and what is the reason for reviewing these services?

16. If In-House, do you procure your TECS equipment through a procurement framework and if so please give details of which ones?

17. What 'self-serve', privately funded options are there for your TECS services?

18. Do you have a link to a traditional community equipment service for these services, and if so which service?

1. Yes, Telecare.

2. A telecare service delivered by NRS.

3. N/A

4. a. Yes – NRS.

b. Yes – Adult Social Care.

c. Yes – NRS.

d. Yes – NRS.

e. Lincolnshire County Council has a Telecare Response Service as part of the main Wellbeing Service. This currently has 765 signed up for this service, although we know other Mobile Responder Services do operate in Lincolnshire but these are not commissioned by LCC

5. Assessments are completed in-house by Adult Social Care. All other elements are outsourced.

6. Please see Question 5.

7. Please see Question 4.

8.N/A.

9. At the end of Quarter 3 for 2020 / 2021 there were 4,519 clients registered

10. .In terms of activity there are around 1400 call outs per year for the Wellbeing Lincs Service. Lincolnshire County Council's Telecare provider links in with this service for individuals who have a responder element.

11. Where Telecare is being provided to meet an eligible care and support need, the entire Telecare system will be funded by LCC.

12. This is an on-going exercise with a gradual phasing out of analogue equipment.

13. No

14. Davidr.clark@lincolnshire.gov.uk

15. Review exercise is on-going but lead commissioner contact details are included in Question 14.

16. N/A

17. Self-funded clients can order through our contracted provider directly either by Telephone or via their online service.

18. The Telecare Service forms part of a wider contract which includes Community Equipment Services also delivered by NRS.