Contact Centre Support Contract - Find a freedom of information request

Request

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below. Contact Centre Support and Telephony support and Maintenance: The details we require are:

1.Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages

2. Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date

3. Start date & duration of framework/contract?

4. Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?

5. Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?

6. Who is the senior officer (outside of procurement) responsible for this contract?

Decision

1. LCC do not hold that information, originally provided within a Prime Supplier Support Contract and sub contracted by them.

2. AP £502,052

3. Commencing 2015. 1st September to 30th August annually,

4. Overarching Prime Supplier Contract extended to March 2024 But CC platform and hence support will be re-procured earlier in Late 2022 or 2023.

5. As Q4 above

6. The Assistant Director of IMT & EA

Reference number
1918549
Date request received
05 July 2021
Date of decision
23 July 2021