Telephone Maintenance Contract - Find a freedom of information request

I would like to request information under the Freedom of Information Act. The information that I require relates to a specific telephone maintenance contract.

The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract:

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support if all the information is still the same besides the contracts dates please send just the new contract dates it would be much appreciated.

1. Contract Type: Maintenance, Managed, Shared (If so please state organisations).

2. Existing Supplier: If there is more than one supplier please split each contract up individually.

3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider.

4. Hardware Brand: The primary hardware brand of the organisation’s telephone system.

5. Number of telephone users.

6. Contract Duration: please include any extension periods.

7. Contract Expiry Date: Please provide me with the day/month/year.

8. Contract Review Date: Please provide me with the day/month/year.

9. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

10. Telephone System Type: PBX, VOIP, Lync etc.

11. Contract Description: Please provide me with a brief description of the overall service provided under this contract.

12. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.

13. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.

If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each provider.

If the contract is a managed service or is a contract that provides more than just telephone maintenance please can you send me all of the information specified above including the person from with the organisation responsible for that particular contract.

If the maintenance for telephone systems is maintained in-house please can you provide me with:

14. Number of telephone Users

15. Hardware Brand: The primary hardware brand of the organisation’s telephone system.

16. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

17. Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address.

18. Also if the contract is due to expire please provide me with the likely outcome of the expiring contract.

19. If this is a new contract or a new supplier please can you provide me with a short list of suppliers that bid on this service/support contract?

1. Managed Service Agreement which included – Enhanced Support, Avaya Services, Third Party Costs broken down into Support for - CTI Proteus Services, SoftCat Proliant Server Maintenance, Test Messenger Server, Proteus.

2. Vodafone.

3. £220,000.

4. Avaya.

5. 5693 configured.

6. Original commencement date 1 April 2015 and has been renewed since then for annual intervals, with the exception of the April 2019 renewal where it was renewed for 8 months, the next two renewals were for six months.

7. 31 August 2020.

8. 30 May 2020.

9. ACM, AACC, AES, ACR, Modular Messaging, WFO, ACCCM, SM, SMGR, Meting Exchange, Applianx, TMS, Proteus, Voice Portal, OneX, SBC.

10. VOIP.

11. As above.

12. These services were procured as part of the contract with Serco through a competitive dialogue process.

13. Luke Dennis, Unified Communications Sales Specialist. 01283560500, Luke.Dennis@vodafone.com

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