Lincolnshire County Council Telephone System - Find a freedom of information request

1. Which manufacturer (PBX or VOIP) are you using as your core telephone system? e.g. Avaya, BT, Cisco, Mitel, Skype for Business?

2. Approximately how many extensions does the system support across your organisation?

3. Who is the incumbent/support partner for the maintenance of your VOIP/PBX?

4. How many of those extensions are contact centre/customer service agents?

5. When does your PBX/VOIP support contract expire?

1. We use AVAYA for our core telephone system.

2. We have 5,998 extensions.

3. Until 31st March responsibility for telephony is with Serco who in turn contract Vodafone to support the system. Responsibility will then transfer to Lincolnshire County Council.

4. There will be 120 extensions used at the contact centre.

5. The next renewal for the PBX/VOIP support contract is due August 2020.