Citizen Facing AI Chatbot - Find a freedom of information request

1. Do you have any plans to deliver Citizen facing AI chatbot functionality? If so, when would you want this to be available?

2. Who is the head of Customer Services or Citizen engagement or equivalent?

3. Who is the CIO or Head of IT?

4. Do you have any plans to deliver Employee facing AI chatbot functionality? If so, when would you want this to be available and who would be responsible for that?

5. Are you planning on Standardising virtual appointments for all departments, e.g. housing, planning etc.? If so, when would you want this to be available and who would be responsible for that?

1. Lincolnshire County Council have plans to undertake a number of business process redesign activities across our services and where appropriate to consider the use of robotic process automation and AI. There are no specific timescales for this work at the time of response.

2. Assistant Director – Corporate. This post is currently vacant and being recruited to.

3. John Wickens is the Assistant Director for IMT & Enterprise Architecture.

4. As per response to question 1.

5. There are no specific plans for this particular activity at the time of response.