Software for Managing IT Services - Find a freedom of information request

1. What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)?

2. Who is your current vendor?

3. When does the contract with your current service desk provider end?

4. How much does your current ITSM service desk tool cost annually?

5. When will you be looking to review your current service desk tool?

6. What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)?

7. Who is your current vendor?

8. When does the contract with your current desktop provider end?

9. How much does your current ITAM desktop tool cost annually?

10. When will you be looking to review your current desktop tool?

11. Who is your primary IT company contact?

1. Service Now

2. Serco

3. March 2022 The contract has been extended to March 2022. A further extension period of two years until March 2024 is available.

4. This is part of a wider Contract for the delivery of IMT, Finance, HR and Customer Services and cannot be provided.

5. This is a Serco corporate tool so no current plans to change

6. SCCM

7. Serco

8. March 2022

9. This is part of a wider Contract for the delivery of IMT, Finance, HR and Customer Services and cannot be provided.

10. There are currently no plans to change from SCCM at this time.

11. Serco