Robotic Process Automation/Intelligent Automation - Find a freedom of information request

1. Does your organization presently use and/or endorse a RPA/ IA (description of this detailed above) to automate manual, rule-based processes?

If the answer is NO –

1.1        Is RPA/IA something that the organization would consider (within the next 2 years) as a way of supporting reduced human resource capacity, drive efficiency & to improve repeatable business outcomes?

1.2      If the organization is not considering RPM – is there a reason why this is not being considered?

• Perceived expense
• Concerns about how existing administrative staff would accept this
• This is the first time we have heard about RPA/ IA
• Other reason ( please feel free to comment

1.3    If the answer is YES – RPA/IA  is currently being used in the organization  - could you please detail –  

1.3.1    The system type/name/supplier

1.3.2     What it is used for (or has been used for) and by what department, examples below –

• Out Patients clinics
• Data Migration
• Waiting Lists
• Referral to Treatment times, (RTT)
• Other (please comment) -

1.3.3   How did the existing human workforce react to tasks being replaced by automation?

• Good, they welcomed the changes
• Bad, they felt threatened
• Indifferent
• Not sure – no feedback
• Other – please comment

1.3 4    when did your RPA/ IA system come into use and when does the contract expires?

1.3.5    How much does this new technology costs the organization and how many robots do you use &/or processes run?

1.3.6   Has there been any analysis of the system, (&/or case studies) to demonstrate any benefits so far- operationally, financially, managerially or in any other capacity? 

2. Who is the main person(s)/ decision maker (s)or team – who would probably be responsible (or is responsible) for the decision to use RPA/IA in your organization - Name/title/ contact details

1. RPA/IA not currently used by Lincolnshire County Council but is being considered by the Council for use in the next 2 years.

2. John Wickens, John.Wickens@lincolnshire.gov.uk / 01522 553651