- Description
-
This service includes the following functions:
- appeals
- complaints
- complaints to ombudsman
- compliments
- customer profiling
- customer satisfaction
- stage one complaints
- stage two complaints
- statutory complaints - children's
- statutory complaints - adults
- statutory complaints - public health
- Retention period
-
Asset reference Function Description Retention period Statutory provisions Asset reference: CS.2.1 Function: Enquiries and complaints Description: - appeals
- compliments
- customer profiling
- customer satisfaction
Retention period: Date received plus six years Statutory provisions: - Good business practice
- Latent Damage Act 1986
- Limitation Act 1980
Asset reference: CS.2.2 Function: Enquiries and complaints Description: - complaints
- complaints to ombudsman
- stage one complaints
- stage two complaints
- statutory complaints - children's
- statutory complaints - adults
- statutory complaints - public health
Retention period: Complaint resolution plus six years Statutory provisions: Good business practice
- Reference number
- CS.2