- Description
-
This service includes the following functions:
- appeals
- complaints
- complaints to ombudsman
- compliments
- customer profiling
- customer satisfaction
- stage one complaints
- stage two complaints
- statutory complaints - children's
- statutory complaints - adults
- statutory complaints - public health
- Retention period
-
Asset reference Function Description Retention period Statutory provisions CS.2.1 Enquiries and complaints - appeals
- compliments
- customer profiling
- customer satisfaction
Date received plus six years - Good business practice
- Latent Damage Act 1986
- Limitation Act 1980
CS.2.2 Enquiries and complaints - complaints
- complaints to ombudsman
- stage one complaints
- stage two complaints
- statutory complaints - children's
- statutory complaints - adults
- statutory complaints - public health
Complaint resolution plus six years Good business practice
- Reference number
- CS.2