Complaints Detail - Find a freedom of information request

Request

1. How many complaints were registered with LCC?

2. How many complaints were rejected at stage one?

3. How many stage one rejections were resubmitted to stage two?

4. How many stage two reapplications were rejected?

5. How many stage two rejections were submitted to Ombudsman?.

Decision

1.

April 2013 - March 2014: 685

April 2014 - March 2015: 1029

April 2015 - March 2016: 683

April 2016 - March 2017: 602

April 2017 - March 2018: 811

2. Please note that no complaints are rejected at stage one.

3. Please note a stage two complaint is not a result of a rejected stage one complaint.

4. Please note that no complaints are rejected at stage two.

5. Please note this is not applicable as we do not reject stage two complaints.

Reference number
FOI0030
Date request received
07 May 2019
Date of decision
06 June 2019