Adult social care complaints - Find a freedom of information request

1.  How many complaints have been made about Lincolnshire County Council Adult Social Care in the last 18 months?
2. How many of those complaints were fully upheld?
3. How many were partly upheld?
4. How many complaints have been made about Lincolnshire County Council social workers in the last 18 months?
5. How many of those complaints were fully upheld?
6. How many were partly upheld?
7. How many social workers did those complaints involve?

1. 240
2. 60
3. 50
4. n/a
5. n/a 
6. n/a
7. n/a

The figures provided above relate to formal complaints concerning adult social care, which were concluded between 01 October 2017 and 31 March 2019 (the last 18 months).

For questions four to seven, this information is not routinely collected or recorded centrally in the detail requested. The information held does not allow us to determine if the complaint directly related to a social worker. The figures provided relate to formal complaints concerning adult social care, which were concluded between 01 October 2017 and 31 March 2019 (the last 18 months).

Complaints can be made for a variety of reasons and concerning different staff groups, services, policies and procedures.