Complaints
As volunteers are not employees, they are unable to use our grievance policy and procedure.
Volunteers should raise complaints in the first instance with their volunteer supervisor. Complaints will be dealt with informally where possible. Where appropriate, the complaint will be investigated fully by their supervisor. If the complaint is against their own supervisor it will be investigated by another volunteer supervisor or their line manager.
If a complaint is brought against a volunteer, this will be investigated by the relevant supervisor. Every attempt will be made to resolve the matter quickly and informally. If the issue cannot be satisfactorily resolved, then the volunteer may be told their services are no longer required with immediate effect.