Charges and complaints
Charges
We do not initially charge for making an FOI request.
Sometimes we will charge an appropriate fee for complying with some requests for information.
Staff should seek advice from the customer information service if a fee is being considered. We will supply a detailed breakdown and explanation of charges to the requester.
Complaints and review process
We will carry out a review of a request whenever the requester expresses dissatisfaction with the outcome.
The review shall not be limited to the first decision. We will provide a new decision based on all available evidence that is relevant to the date of the request.
The review shall be carried out by:
- someone who did not deal with the original request, and
- a more senior member of staff (where possible)
We will conduct a review within 20 working days. In exceptional circumstances, this time limit shall be extended to 40 working days.