Delivery
Service plan
Our service plan for 2022 to 23 onwards will be different to those we have previously worked towards. The new service plan will be focused on a smaller number of priorities. These priorities will directly impact the seven objectives we have outlined in our IRMP.
This revised approach provides greater clarity to staff on the impacts their work is having, in response to the commitments we have made to the communities of Lincolnshire.
The outcomes of this approach will be:
- monitored through department plans
- reviewed through our performance management board on a quarterly basis
Evaluation and assurance
Our scrutiny committee oversees governance of our plans and activities. Key tasks are monitored and reviewed through our:
- internal service management board
- performance board
- service delivery board
- programme board
Managers at all levels are responsible for managing performance against service plan objectives.
Annual review cycle
It is important that our IRMP process is reviewed on an annual cycle. This helps us to:
- identify any new or emerging risks
- ensure our resources remain matched to those risks
We will:
- keep our community risk profile up-to-date on an annual basis
- highlight any emerging community and corporate risks as appropriate
Planning for the service plan starts in October with a full review of our current priorities. The plan will go out to consultation internally from January and will go live from April.
Measuring success
The success of our strategies will come from:
- measuring how well we achieve them
- how cost-efficient they are
We will measure the social economic benefits of our activities. This will ensure we are delivering value for money for our communities.
We will compare ourselves with other fire and rescue services and ask our communities how well they think we are doing. Our activities will have their own performance indicators to help us measure and report on our performance.
We will:
- know how well we engaged with staff and our communities on major changes affecting the service
- obtain community feedback on our performance
- have audit and inspection reports telling us how we’ve done
- have effective data capture and management reporting
- publish our data and key performance indicators
- readily share information about us to everyone
- have an external audit by HMICFRS
- have no significant loss of functionality through any of our identified corporate risks
- achieve all compliance standards
- meet statutory requirements for responding to freedom of information requests
- measure delivery against time, cost, and quality on projects
- publish an annual report and statement of assurance