Complaints policy

Reporting and review

We have a complaints manager whose role is to:

  • manage (collate, monitor and report) complaints across the council
  • ensure that we learn from them when we have done something wrong

The complaints manager:

  • oversees the complaints policy and associated procedures
  • ensures the consistency of its application across the council

Policy review

We work in line with the Local Government and Social Care Ombudsman’s (LGSCO) code of practice. Any reviews of our complaints policy will commence if any changes are made to the code of practice.

View our corporate and statutory complaints annual reports:

Print this document